Last updated: 23 December 2025
1) Who we are (and who is responsible for your data)
FCI Xperts Academy (“we”, “us”, “our”) is a professional initiative operated by a collective of independent experts offering online training, toolkits, templates, and related digital resources (the “Services”) via academy.fcixperts.com.
For the purposes of applicable data protection laws, the operator(s) of this site determine why and how personal data is processed and therefore act as the data controller for personal data collected through the Services.
Data Protection Contact:
Name: FCI Xperts Administration Team
Email: [email protected]
2) Scope
This Privacy Policy explains how we collect, use, share, and protect personal data when you:
- visit our website;
- create an account;
- purchase our Services; and/or
- participate in courses, downloads, and other learning products.
3)Personal data we collect
We may collect the following categories of personal data:
- Account data
Name, email address, username, password (stored in encrypted/hashed form where applicable), country/region, and profile information you choose to provide.
- Purchase and transaction data
Order details, purchase history, invoices/receipts, transaction references, and billing/contact details you provide.
Important: Payment card details are processed securely by our payment service provider(s). We do not store full payment card numbers.
- Learning and platform usage data
Course enrollments, progress, completion status, downloads, and (if enabled) quiz or assessment results.
- Communications
Messages you send (support requests, inquiries, feedback) and our replies.
- Technical and device data
IP address, approximate location derived from IP, device type, browser type, operating system, and website activity (pages viewed, timestamps, referring pages).
- Cookies and similar technologies
Cookies and similar tools used for essential site functions, security, and analytics (see section 9).
4)How we use personal data
We use personal data to:
- create and manage accounts and provide access to the Services;
- process purchases and deliver digital products;
- provide customer support and respond to inquiries;
- send service and administrative messages (e.g., receipts, access emails, important updates);
- improve course content, learner experience, and platform performance;
- maintain security, prevent fraud/abuse, and protect the integrity of the platform;
- send marketing communications only where permitted by law and subject to your choices (see section 9 and “Marketing” below);
- meet legal, tax, accounting, and regulatory obligations where applicable.
Marketing preferences: You may opt out of marketing communications at any time using the unsubscribe link (where available) or by contacting us.
5) Lawful basis for processing
Where required under applicable data protection rules, we process personal data on one or more of the following bases:
- Contract / service delivery: to provide what you request or purchase (e.g., account access, course delivery, downloads).
- Consent: where you provide consent (e.g., certain marketing communications, non-essential cookies where applicable).
- Legitimate interests: to operate, secure, and improve the Services, provided these interests are not overridden by your rights and interests.
- Legal obligations: to comply with applicable legal or regulatory requirements.
6)Sharing and disclosure
We share personal data only to the extent necessary for the purposes described above, including with:
- Platform and hosting provider
Our learning platform may be hosted and delivered through Thinkific (account management, course delivery, and platform operations). Thinkific
- Payment service providers
To process payments securely and manage refunds/chargebacks where applicable.
- Service providers (processors)
Email delivery, customer support tools, analytics, cybersecurity and fraud prevention, and other IT providers used to operate the Services.
- Professional advisors and authorities
Legal/financial advisors, regulators, law enforcement, or courts where required by law or necessary to protect rights, safety, and the Services.
- Business changes
If the Services are restructured, transferred, or reorganized, personal data may be transferred as part of that change, subject to appropriate safeguards.
7)International data transfers
Some service providers (including platform and infrastructure providers) may process or store personal data abroad. Where international transfers occur, we take reasonable steps to apply appropriate safeguards consistent with applicable requirements.
8)Data retention
We retain personal data only as long as necessary for the purposes in this Policy, including:
- maintaining your account and delivering ongoing access (where applicable);
- keeping purchase records for operational, accounting, and compliance purposes; and
- handling support requests and disputes.
When data is no longer needed, we delete it or anonymize it unless we are required to keep it longer for legal reasons.
9)Cookies and analytics
We use cookies and similar technologies for:
- Essential functions (login, session management, security);
- Performance and analytics (understanding usage and improving the site); and
- Optional features (where enabled).
You can control cookies through your browser settings. Disabling some cookies may affect functionality.
10) Your rights
Subject to applicable law, you may have the right to:
- be informed about how your personal data is used;
- request access to personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion, blocking, or restriction in certain cases;
- object to certain processing (including certain marketing); and/or
- withdraw consent where processing is based on consent.
To exercise your rights, contact: [email protected]
We may need to verify your identity before fulfilling requests.
11)Security
We implement reasonable technical and organizational security measures designed to protect personal data. However, no online system can be guaranteed to be completely secure.
12)Children’s privacy
Our Services are intended for professionals and are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.
13)Third-party links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal data.
14)Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
15)Contact
For privacy questions or requests:
- Email: [email protected]
- Website: academy.fcixperts.com